Terms of Service

Terms of Service

  1. By registering to our website, you have agreed to our terms of service.
  2. This Terms of Service shall be governed by and construed in accordance with the laws of Japan without regard to principles of conflict of laws and the parties hereto submit to the exclusive jurisdiction of High Court of Justice in Saitama prefecture, with respect to all controversies arising from the interpretation and performance of this Agreement.
  3. Our registration form requires your first name, last name, e-mail, country, occupation, purpose and your choice of our plan.
  4. We require your valid identification documents which includes your photo, name, date of birth and address (such as passport, driver’s license, national ID) in order to complete registration.
  5. Your personal information is kept strictly confidential. We do not, and will not, sell or rent your information to other companies and/or personnel.
  6. We DO NOT accept cash-on-delivery, collect-on-delivery. These packages will be returned to the sender.
  7. Please be noted that some item may not be attainable for various reasons.
  8. We will order the item once the payment has been confirmed, and it may take approximately 1-2 weeks for the item to arrive to our address. Please note that the delivery may take longer depending on the store and item’s availability. Although we do not accept any request on delivery deadline, we will make sure to assist so the item is delivered as soon as possible.
  9. Upon arrival of the item, we will inspect the package itself for defaults/damages, and shipping registration but will not open the package for inspection, unless requested by you. We do not check nor take responsibility for wrong and/or defective item.
  10. Please be noted that we will not be involved with any disputes between the seller and the buyer.
  11. Please be reminded that shipping fee may differ from the original estimate (calculated based on the item’s package and weight).
  12. We will not accept orders for items which has import restrictions and/or are illegal (weapons, rice, chemicals, fruits, animal furs, film and any other items stated in the Washington Treaty).
  13. Once the payment has been made, we do not take responsibility on any request for cancellation, nor if the item cannot be purchased due to the store’s situation at the time (eg. out of stock). In such cases, you are obligated to pay 50% of the service fee and remittance charge for the refund.
  14. Please inform us by email if it is past the expected arrival date. If you do not contact us, we will assume that the item has been delivered.
  15. If the item is directly shipped from the store to you, we will not have the item insured for the shipping unless specific requests are made. In addition, if the item is directly shipped from the store to you, some trouble may occur (such as the item or color being different from the order, the store with poor customer service and delay). We will do our best to try to avoid any issues from happening, but we may not be able to prevent it. In order to avoid such trouble, we recommend that the item be delivered to our warehouse in Japan for inspection and have it delivered to you.
  16. Our carrier does not deliver to the following locations; Parcel Lockers, Airports, Hospitals and Prisons.
  17. TSAgency Inc. does not accept any requests for purchasing from auction sites such as Yahoo! auction.
  18. TSAgency Inc. reserves the right to suspend and/or terminate your account if this Terms of Service has been violated.
  19. TSAgency Inc. may change or modify the Terms of Service in the future without notice. Your subsequent viewing and using of Forwarding Service Japan website (giftjapanese.com) will constitute your agreement to the changes and modifications.