Terms of Service

1. Governing Law and Jurisdiction

This Terms of Service is governed by the laws of Japan, without regard to conflict of law principles. Any disputes arising from the interpretation or performance of this agreement are subject to the exclusive jurisdiction of the High Court of Justice in Saitama Prefecture.

2. Registration Requirements

To register for our Forwarding Service, you must provide your first name, last name, email, country, occupation, and plan selection. Additionally, we require valid identification documents that include your photo, name, date of birth, and address (such as a passport, driver’s license, or national ID) to complete registration. Your personal information is strictly confidential; we do not sell or rent your information to third parties.

3. Payment and Delivery Terms

  • Payment Verification: Orders are processed only after payment is confirmed. Delivery to our address typically takes 1–2 weeks, depending on the store’s availability and shipping times. While we aim to expedite delivery, specific deadlines cannot be guaranteed.
  • Shipping Fees: Actual shipping costs may vary from initial estimates based on adjustments to package size and weight.
  • Cash-on-Delivery: We do not accept cash-on-delivery or collect-on-delivery orders. Any such packages will be returned to the sender.

4. Item Availability and Inspection

  • Item Availability: Some items may not be attainable due to stock limitations or shipping restrictions.
  • Package Inspection: Upon arrival, packages are inspected for external damage and registration accuracy. Unless specifically requested, we do not open or inspect package contents. We do not assume responsibility for incorrect or defective items.
  • Seller-Buyer Disputes: We are not involved in any disputes between sellers and buyers.

5. Restricted and Prohibited Items

We cannot accept orders for items with import restrictions or those deemed illegal, including but not limited to weapons, rice, chemicals, fruits, animal fur, films, and items restricted under the Washington Convention.

6. Cancellation and Refund Policy

Once payment is made, cancellations are generally not permitted.

  • Online Proxy Shopping Service: If the item is sold out, we will refund the item’s price along with 50% of the proxy shopping fee. Please note that if the payment was made via PayPal, PayPal fees will apply, and if paid by bank deposit, wire transfer fees will apply.
  • Brick-and-Mortar/Event Proxy Shopping: If the item is sold out, we will refund the item’s price along with 80% of the proxy shopping fee. Please note that if the payment was made via PayPal, PayPal fees will apply, and if paid by bank deposit, wire transfer fees will apply.

7. Shipping and Insurance

  • Direct Shipping: If an item is shipped directly from the store to you, insurance is not included unless specifically requested. Direct shipping may carry risks, such as incorrect items or colors, poor packaging quality, or delivery delays. To avoid these issues, we recommend having items delivered to our warehouse in Japan for inspection before forwarding.
  • Non-Deliverable Locations: Our carriers do not deliver to Parcel Lockers, Airports, Hospitals, or Prisons.

8. Limitations on Services

  • Account Suspension: We reserve the right to suspend or terminate your account if there is a violation of these Terms of Service.

9. Changes to Terms of Service

TSAgency Inc. reserves the right to update or modify these Terms of Service at any time without notice. By continuing to use the Forwarding Service Japan website (giftjapanese.com), you agree to any changes or modifications.